Any system can be improved on and your feedback is fine as far as that goes.  Thanks.

I'm sure your issue will be resolved in a timely manner.

Zubaz, my bad in phrasing. Yes, it should have said My Issues instead of Any.

appoligies for unnecessary distressed caused by my poor grammar in that statement.

Resolution notes:

On 11-19, at 5:19pm I received an email stating "I have sent the file...". The email contained no attachment, thus the file was not sent.

I responded the same day that I had not received the file and inquired as to how large it was. (it's only 37k by the way).

I decided to wait until I heard further from support. No email was sent to me after this.

This morning I just happend to find the original acknowledgement of my ticket and decided to go see if the ticket had been closed. In there I found a message with a link to download the necessary files.

I appreciate the resolution, but a notification by email that said my ticket has been updated or something would have been nice.

UPDATE:

The files did not fix the issue. I still cannot ctrl-alt-delete or ctrl-alt-backspace on my third system which is Vista Ultimate x64.

I will update the support ticket.. (and be placed at the BOTTOM once again)

Tuesday, 11-25.

Rec'd email from support outlining group policy changes that would be needed. This did not solve the issue. Sent email response back to support at 1:24pm same day and also updated ticket. ( Back to the Bottom of the list ... again ).

We are now going on 8 days since I reported the issue.

The purpose of these updates is not to bitch and whine. I am just showing how long the support system that is in place takes to solve an issue.

Thanks

Did you get a .exe and a .manifest file in the zip?

Neil,

Yes, the zip contained vistahelp.exe and vistahelp.exe.manifest.

I placed these files in C:\Program Files (x86)\Stardock\ThinkDesk\Multiplicity\ on both host and client systems.

Then that should have resolved the issue.  The only reason why it might not work after that is if your machine has been configured to prevent software emulated ctrl-alt-dels.  In which case the settings would need changing to allow such a thing (and if it is on a domain then it may need to be changed via domain settings)

negative. there are no domain policies in place which would override the local policies which I changed.

so i guess the issue has been abandoned?

If I might jump in, I am having exactly this issue now, having upgraded my seconary machine from XP to Vista 32 Business.  My primary also runs Vista 32 Business and has for over a year.  Multiplicity worked OK up until now, although I suspect it is the cause of some "sticky key" problems I've been having where the CTRL key will sometimes appear to be pressed when it is not.

However my primary concern is the same as yours - Windows shortcut keys and CTRL+ALT+DEL and CTRL+ALT+BKSP no longer function.  I am on a domain and do not have the option to disable the requirement for CTRL+ALT+DEL to log on.

Unfortunately I do not have the luxury of time to do this. I needed the application to function properly.

I abandonded Vista on the Laptop and put XP back on it.